Between RMM, PSA and AI-generated tools, here are the 10 coolest MSP tools.

As more and more solutions and offerings come to market, there’s still a big focus on cybersecurity. This year, with the explosion of GenAI and AI tools, MSPs are looking to add to products that make their teams more efficient in doing more with less.

Whether it’s automating help desk tickets or using AI to harness data, more and more robust tools are coming to market or adding new features to better help MSPs operate their business.

One such tool, Rewst, is doing just that with its robotic process automation tool to enable MSPs to create their own workflows.

In March, software vendor N-able announced integrations with Rewst to help drive a more unified ecosystem amid complexity and inefficiency MSPs face due to increasing tool sprawl.

“Because MSPs don’t need to load a Rewst agent to execute something on an endpoint, instead they can use N-able to do so,” Aharon Chernin, Rewst CEO and founder, told CRN at the time. “The benefit of not installing another agent means you’re not increasing your vulnerability attack surface area, just because you decided to add another product to your stack. The more that you can reuse your existing products to create an overall automation strategy, the less risk you have as a company.”

Another popular tool is ThreatLocker’s Network Control that helps protect business assets whether employees are in office or remote as it provides a direct connection between the client and server rather than a VPN that goes through a central point.

From automation tools to cybersecurity offerings, here are the 10 coolest tools MSPs are currently using, in no particular order.

Rewst

The robotic process automation platform built specifically for MSPs integrates user tools with no coding or agents required. This allows for MSPs to build flows and visual on canvasses to bridge the tool gap.

Even further, the Robotic Operations Center (ROC) enables MSPs to create their own workflows to assist in tackling challenges in the automation process. Whether it’s learning the platform, adding features or kickstarting workflows, the ROC brings automation visions to life. It also provides MSPs the knowledge to construct new workflows and enhances them, recommends additional workflows which may be required and supervises active automations.

In March, software vendor N-able announced integrations with Rewst to help drive a more unified ecosystem amid complexity and inefficiency MSPs face due to increasing tool sprawl.

“Because MSPs don’t need to load a Rewst agent to execute something on an endpoint, instead they can use N-able to do so,” Aharon Chernin, Rewst CEO and founder, told CRN at the time. “The benefit of not installing another agent means you’re not increasing your vulnerability attack surface area, just because you decided to add another product to your stack. The more that you can reuse your existing products to create an overall automation strategy, the less risk you have as a company.”

ConnectWise ScreenConnect

ScreenConnect enables MSPs to navigate IT complexities with instant, secure remote support and access. The universal capability allows seamless support across Windows, Mac, Linux and mobile devices and allows for session recording to generate detailed reports for improved training, analysis and accountability.

ScreenConnect gives MSPs access to share essential scripts to solve issues discreetly with a full-featured command center.

Atera

Atera’s all-in-one platform for RMM (remote monitoring and Management), PSA (professional services automation), help desk, billing, and reporting uses a single code-base and single database. With one piece of code and one system, monitoring agents relay critical information on software and hardware. It also allows for secure and reliable management of servers and desktops remotely.

Continuous network and security scans stay on top of complex customer environments, a single centralized dashboard simplifies contract management, ticketing and helpdesk and IT automation help set rules that execute repeated processes on a scheduled basis.

CyberQP­ QGuard

CyberQP’s QGuard offers just-in-time account creation with zero standing and privilege, safeguard access that meet compliance and cyber insurance requirements. The tool allows MSPs to manage privileged accounts across environments and service accounts protection, requires password rotations as well as eliminates static passwords.

It boasts a moving target defense, privileged accounts approval and privileged access management. The MSP can also monitor critical changes to accounts, disable and delete accounts and separate passwords from IT documentation.

Kaseya/Datto: ITGlue

IT Glue allows MSPs to leverage automated documentation capabilities to save time,

access information for all endpoints quickly and efficiently, easily navigate between applications and quickly match VSA (virtual systems administrator) organizations and machine groups to IT Glue environments.

IT Glue gives MSPs complete visibility and automatically pulls in data about all endpoints from VSA and allows for easy access into remote endpoints. Productivity workflows embed IT documentation into every ticket and allows for MSPs to execute agent scripts on the IT Glue configuration page without ever leaving the IT Glue platform.

N-able N-Central RMM

N-Central RMM manages all devices in the cloud or on-prem with GenAI-assisted scripting, pre-built service templates and script repositories. It allows MSPs to map client networks, deploy service templates and use automation policies to free up technician workloads.

The tools optimize efficiency with analytics to better understand performance through data analysis, trend identification and progress tracking. It allows MSPs to patch any network environment, on-schedule or on-demand, with reboot control easily delivering operating systems and feature upgrades for Microsoft, Apple and third-party apps with zero scripting.

ThreatLocker Network Control

Network Control is an endpoint firewall solution that controls all network traffic and servers that can be managed centrally. Custom-built policies within the tool are used to grant access to networks based on IP addresses, specific keywords, agent authentication or access control lists.

The solution helps protect business assets whether employees are in office or remote as Network Control provides a direct connection between the client and server rather than a VPN that goes through a central point.

Syncro RMM

Syncro RMM allows MPS to efficiently maintain IT assets at scale with full remote monitoring and management capabilities. The tool keeps a real-time eye on every managed device including any running services and processes.

MSPs can set up remediations to automatically perform actions, when an alert is created, which can go from detecting an issue to resolving it without any human involvement.

LionGard Change Management

The Change Management tool automates documentation across the IT management stack and highlights what changes were made across all systems and customers. It allows MSPs to define their ideal configurations and then set alerts to be notified when changes occur. It also makes troubleshooting easier with the ability to view historical data since the inspector was implemented.

HaloPSA

HaloPSA’s collaboration tools help MSPs stay connected and on track and manage projects effectively through a single cloud-based system that manages and track all assets, projects and tickets efficiently. It allows for inventory and asset management, identifying and logging incidents prior to major incidents and enables MSPs to take control over all aspects of assets, items and contacts in a single space.