5 Things To Know On The CDK Global Cyberattacks
The provider of software used by thousands of car dealerships reportedly says it has shut down most of its systems after a pair of attacks.
CDK Global, a provider of software used by thousands of car dealerships, has reportedly shut down most of its systems after a pair of cyberattacks in recent days.
The first attack came on Tuesday and the second attack struck on Wednesday, according to reports from media outlets including BleepingComputer.
CRN has reached out to CDK Global for comment.
What follows are five things to know on the CDK Global cyberattacks.
First Attack
On Tuesday evening, CDK Global—which provides SaaS-based CRM, payroll, finance and other functions to 15,000 dealerships—reportedly became aware that it had been breached, according to BleepingComputer.
In response, CDK reportedly shut down its IT systems including logins and data center operations, leading to a widespread outage for car dealerships starting on Wednesday.
Second Attack
While CDK was working to recover from the first attack, the company was struck by a second attack late on Wednesday evening, according to media reports.
“We are sorry to inform you that we experienced an additional cyber incident late in the evening on June 19th,” reads a message to CDK customers posted Thursday on X.
It wasn’t immediately clear whether the two attacks were related, according to TechCrunch.
System Shutdown
According to the message posted on X, the latest attack prompted CDK to shut down its systems for a second time.
“Out of continued caution and to protect our customers, we are once again proactively shutting down most of our systems,” the message posted Thursday reads.
In a message to TechCrunch, a CDK spokesperson confirmed Thursday that the company has shut down “most” of its systems.
No Time To Resolution
According to the message posted Thursday on X, CDK has been “assessing the overall impact and consulting with external 3rd party experts.”
“At this time, we do not have an estimated time frame for resolution and therefore our dealers’ systems will not be available at a minimum on Thursday, June 20th,” the message reads.
“We remain vigilant in our efforts to reinstate our services and get our dealers back to business as usual as quickly as possible,” the CDK spokesperson said in a statement shared with TechCrunch.
Impact On Dealerships
Bloomberg reported Thursday that dealerships that depend upon CDK software were unable to access records, complete transactions, handle orders for repairs or schedule appointments.
The general manager of a dealership group in Maryland told the outlet that CDK software had been down since early on Wednesday.
A dealership near Dallas, meanwhile, told Bloomberg that it has been handling sales transactions on paper but hasn’t been able to obtain titles due to the outage.
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The provider of software used by thousands of car dealerships reportedly says it has shut down most of its systems after a pair of attacks. CDK Global, a provider of software used by thousands of car dealerships, has reportedly shut down most of its systems after a pair of cyberattacks in recent days. The first…