A massive cyberattack targeting Mobile Guardian, a UK-based mobile device management (MDM) firm, has caused widespread disruption to schools and businesses worldwide, including North America, Europe, and Singapore. The incident has resulted in the loss of data and remote wiping of iOS and ChromeOS devices for thousands of users.

Mobile Guardian has acknowledged the global scale of the attack in a statement, stating that it has impacted users in North America, Europe, and Asia Pacific.

“Mobile Guardian experienced a security incident that involved unauthorized access to the iOS and ChromeOS devices enrolled to the Mobile Guardian platform on the 4th of August,” the statement said.

The company has temporarily halted its services to contain the damage and is “investigating the breach.”

In Singapore, the attack has had a particularly severe impact on the education sector. Approximately 13,000 students from 26 secondary schools have had their iPads and Chromebooks rendered inoperable after being remotely wiped by the attackers.

Singapore’s Ministry of Education (MOE) was alerted late on August 4 that students using iPads or Chromebooks as personal learning devices were unable to access their applications and stored information. Immediate investigations revealed a global cybersecurity incident affecting Mobile Guardian’s platform, which serves customers worldwide, including in Singapore.

“On the night of August 4, we were alerted by schools that some students were unable to access their applications and information stored on their devices,” the MOE said in a statement. “MOE immediately registered strong concerns with mobile device management company Mobile Guardian.”

As a precautionary measure, MOE, which hired the MDM vendor’s services in 2020, announced the removal of the Mobile Guardian Device Management Application from all iPads and Chromebooks. Efforts are underway to restore these devices to normal usage, the ministry said in the statement.

“We understand that students are naturally concerned and anxious about the incident. MOE is working with schools to support affected students, including deploying additional IT roving teams and providing extra learning resources,” the MOE added.

Ironically, the MDM vendor’s vision statement reads, “That every device, in the hand of every child, is protected.”

“This raises significant concerns about the future of enterprises and schools procuring software solutions from SMEs and startups,” said Neil Shah, VP for research and partner at Counterpoint Research. “It will likely prompt major enterprises, government, education, and business sectors to prefer more credible and established companies.”

The breach has highlighted the vulnerabilities in the systems used for educational purposes, raising concerns about the security measures in place to protect sensitive data and ensure uninterrupted learning.

Shah pointed out that incidents like this may prompt schools using “Apple devices might turn to solutions from Jamf, Mosyle, and similar providers.”

“This is the second breach for Mobile Guardian, which will likely tarnish their reputation and future prospects,” Shah added.

This incident follows a separate technical issue in July, where a “configuration error” by Mobile Guardian led to connectivity problems for some students. The MOE statement said that the July incident, which led to some students across numerous schools experiencing “issues connecting to the Internet and/or receiving error messages, was due to a human error in configuration by Mobile Guardian.”

The MDM firm has clarified in the statement that the latest cyberattack is unrelated to the earlier technical issues.

Cybersecurity experts warn that this attack highlights the growing vulnerability of critical infrastructure to sophisticated cyber threats.

“From a best practices perspective, Mobile Guardian needs stronger security protocols, tighter login policies, multi-factor authentication, encryption, various data loss prevention tools, SIEM systems, and more. They need to invest in a data breach or suspicious activity flagging system and conduct regular security vulnerability audits and hackathons to make the entire solution robust,” Shah added.

A query seeking comment from the Mobile Guardian and the MOE, Singapore, remains unanswered.