‘The pace of change is relentless,’ says Pax8 CEO Scott Chasin. ‘We’re on the cusp of AI reaching human-level intelligence and beyond.’

AI tools are evolving at a rapid pace, with new capabilities coming out every four to six months, and will completely change how IT businesses operate over the next 10 years.

“The genie is truly out of the bottle,” said Scott Chasin, CEO of Denver-based cloud marketplace Pax8. “We’re at the brink of the greatest technical revolution in history. When you think about this modern AI computation era that we’re in, there is no slowing down. It does not appear that there’s any wall that we’re going to hit anytime soon.”

Chasin spoke at CRN parent The Channel Company’s XChange August show in San Antonio this week, unveiling his vision for the future of AI technology and its impact on the industry.

At Pax8, Chasin has been reimagining the technology landscape, with a sharp focus on harnessing AI’s potential. AI is evolving at an unprecedented pace, he said, as he highlighted NVIDIA’s latest chip, which boasts 208 billion transistors, as a testament to the growth.

“The pace of change is relentless and so is our appetite for it,” he said. “We’re on the cusp of AI reaching human-level intelligence and beyond.”

[Related: CRN Asks A CEO: Pax8 CEO Scott Chasin]

He highlighted AI’s impact in the near, mid and long terms and how businesses will be harnessing the technology to better business practices.

“The next major milestone for AI is artificial general intelligence,” he said. “This is when a machine is equal to a human, it can perform any task that a human can. When that happens, we go from human level to superhuman AI.”

In the near term, he predicted that AI integration would become standard in business practices, “AI will handle integrations autonomously.”

“AI integration will become standard practice in every aspect of business, technology and life in general,” he said. “MSPs will rely on data guided by AI agents for every decision, and so will your SMB customers.”

In the midterm, he anticipated the rise of fully autonomous MSPs by 2030. And every small business will have an AI agent.

“Routine tasks and troubleshooting will be fully automated allowing MSPs to focus on strategic activities,” he said. “You’re going to evolve from service providers to strategic business partners in lockstep with your customers. You’ll play a role in guiding their business strategies, advancing and advising technology on the investment side and driving innovation across various sectors.”

In the long-term, there’s robots.

“AI will evolve into physical forms,” he said. “Robots will run factories, manage domestic duties and even build other robots. The $3 trillion IT industry that we live in is going to use AI to service the $100 trillion worldwide industry. It will no longer simply just be an instrument for data and manual tasks. AI will create factories for generating intelligence across all industries through robotics. Many of these machines will be humanoid.”Top of Form

He said MSPs will see robotic security and surveillance solutions delivering autonomous monitoring and advanced threat detection capabilities.

“Robots will secure the physical perimeter and be a part of the cybersecurity posture that blends the physical and the digital once and for all,” he said. “These machines will work alongside human employees with more productivity and better safety across all industries. Think beyond warehouses and industrial. Robots will be in retail, they’ll be at Starbucks, your dentist, your doctor’s office, construction, legal, so much more. This is when sci-fi and reality collide.”

Fady Salama, president of Phoenix, AZ-based SimplifyIT A-Z, knows advanced AI tools are coming and already sees how it can benefit his business.

“With automatic remediation, if it sees something that’s in the wild, why do we need somebody to manually interact with it?” he said. “That should be something that’s automatically taken care of.”