‘What’s not to love about Eric?’ Luis Giraldo, chief experience officer at ScalePad, tells CRN. ‘He’s the epitome of integrity, hard work, and style … his contributions to ScalePad have been significant. We’re nothing short of grateful for his dedication and the leadership he’s brought to the team over the last couple of years.’

ScalePad Channel Chief Eric Torres has left the company with his trademark eyeglass frames now squarely focused on a role that will soon be disclosed, Torres told CRN.

“I’m still staying in the channel. I’m not straying too far. I’m not one to take a long time off of work,” Torres told CRN Thursday evening. “I can’t see myself ever leaving the MSP community. I spent time working for RiverRun Computers. I worked on the MSP side for nine years. I worked on the vendor side now for nine years. It’s something that’s in my blood and I thoroughly enjoy.”

Torres is a familiar face in the channel – and not just for his trademark glasses. After spending seven years at Datto developing that company’s partner ecosystem he joined Vancouver, British Columbia-based software maker ScalePad in March 2022.

In the two-plus years Torres has been running ScalePad’s channel he has put together a “stellar” channel team, covering events year-round, ScalePad’s chief experience officer Luis Giraldo told CRN.

“The sheer number and amount of events and presence that we’ve had in the channel the last couple of years has been growing and growing and that’s been largely in part to Eric’s leadership and his vision,” he said.

Giraldo — who oversees the channel, events and community teams — said while there are no plans to replace Torres, ScalePad remains committed to the channel.

“I wouldn’t characterize it as a change in strategy at all,” Giuraldo said. “We’re excited to continue showing up in the channel, not only for new prospects and opportunities, but we have a big partner community that looks forward to meeting with us and seeing the team come out for events.”

Torres told CRN it was a difficult decision to leave ScalePad.

“I absolutely love the people. Love the products. I believe in it. It wasn’t a decision I made lightly. I really thought I was going to be there for a long, long while,” he said. “But another opportunity presented itself. It’s something that was a few months in the making. It’s just an opportunity that makes sense for me and my family. And I’m really looking forward to it.”

ScalePad has grown rapidly and via acquisitions —Lifecycle Insights, Cognition360, ControlMap and Adept Managed Continuity — positioning itself to help MSPs address common challenges. Giraldo said thec ompany’s mission to help MSPs continues.

“There’s a bug push internally to continue our educational efforts and bring a lot of the growth and evolution and operational maturity and things that we know MSPs are working on and that we have to give input on. That’s going to continue as is.”

Giraldo said it will just be a different face talking with partners.

“We’re going to miss Eric dearly. What’s not to love about Eric. He’s the epitome of integrity, hard work, and style,” Giraldo said. “Best dressed man in the channel and all that. His contributions to ScalePad have been significant. We’re nothing short of grateful for his dedication and the leadership he’s brought to the team over the last couple of years.”